Thursday, December 20, 2007

Please Hold.........

I've spent the last hour on the phone trying to clear up a billing problem regarding some lab work that was sent to my insurance provider, under my previous employers contract number. Why are things so damn difficult? Call this number, this extension, let me transfer you, please hold..... How is it possible that we have all of this great technology and they continue to hire dumbasses to access it, and work it.

After 1 hour, 6 different phone numbers, 8 Customer Service Reps, and an endless amount of switchboard operators and transfers, the resolution of the problem is questionable. I give up, if they have any more trouble with it, they can contact me, send me to collections whatever, I tried.

1 comment:

Yankee Belle said...

I have NO patience for incompetence. None.